ck44 Privacy Policy

1 Introduction and Scope

ck44bet.cam (referred to hereafter as "ck44", "we", or "the platform") operates an online gaming and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, and protect users' personal information when they use our website, mobile application, and related services (collectively, the "Services").

This Policy applies to all registered members of ck44, guest users, and anyone who visits our website. Our Terms and Conditions complement this Policy and both documents should be read together.

By using the Services, you confirm that you have read this Policy and consent to the data processing practices described in it. If you disagree with any part of this Policy, please refrain from using our Services.

2 Types of Information Collected

ck44 collects two types of information:

2.1 Personal Information Provided Directly

During account registration and use of the Services, you may provide us with the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or passport number (for identity verification)
• Mobile financial service details (bKash, Nagad, or Rocket account number)
• Transaction history and amounts

2.2 Automatically Collected Information

While you use the Services, our system automatically records the following information:

• Device type, operating system, and browser version
• IP address and geographic location (at country and region level)
• Time of access, session duration, and pages visited
• Game-playing patterns and betting behaviour
• Referral source and clickstream data

3 Methods of Data Collection

ck44 collects information through the following methods:

4 Purposes of Data Use

ck44 uses collected information for the following legitimate purposes:

4.1 Service Operation

We use your information to create, verify, and maintain your account, to process deposits and withdrawals, and to keep the gaming and betting services running.

4.2 Identity Verification and Fraud Prevention

Ensuring financial security in online gambling services is essential. We process the necessary information to verify your identity, detect unauthorised access and fraudulent activity, and prevent money laundering.

4.3 Personalised Experience

Your usage patterns help us recommend games based on your preferences, offer relevant promotions, and provide a personalised platform interface.

4.4 Customer Support

Your information is used to resolve your issues through our 24/7 live chat and email support team, and to understand the context of previous interactions.

4.5 Responsible Gaming

We monitor users' gaming behaviour to identify at-risk patterns and provide timely assistance. Our detailed responsible gaming policy explains these measures.

4.6 Technical Improvements

Analytical data is used to improve service quality, identify technical issues, and test new features.

5 Data Storage and Security

ck44 has put in place industry-standard technical and organisational measures to ensure the security of your information.

5.1 Encryption

SSL (Secure Sockets Layer) technology is used on our website and application. All data transmitted from a user's device to our servers is protected by TLS encryption. Sensitive stored data — particularly financial and identity-related information — remains encrypted at rest as well.

5.2 Access Control

Personal information is accessible only to authorised staff, and their access is limited to information required for their specific role. All staff receive data protection training.

5.3 Server Security

Our servers are subject to regular security audits. Data integrity is maintained through firewalls, intrusion detection systems, and regular backups.

6 Sharing Information with Third Parties

ck44 does not sell your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Providers

We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer support. These providers receive only the information needed to deliver their specific service and are required to comply with our privacy standards.

6.2 Game Providers

Pragmatic Play, PG Soft, JILI, Evolution, and other game studios may receive the minimum information required to run their game software (session tokens, bet amounts). This data is transmitted in de-identified or pseudonymised form.

6.3 Legal Obligations

We may be required to disclose information in response to legal proceedings, court orders, or valid requests from competent authorities. In such cases, we will always disclose only the minimum information legally required.

6.4 Business Transfers

In the event of a business acquisition, merger, or sale, user information may form part of the transferred assets. In such a situation, we will notify users in advance, and the new entity will follow the standards of this Policy.

7 Cookies and Tracking Technologies

ck44 uses cookies and similar tracking technologies on the website.

7.1 Essential Cookies

These cookies are necessary for the basic operation of the service — such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling them will prevent the service from working properly.

7.2 Analytical Cookies

These cookies collect information to help us understand how users interact with the platform. This information is analysed in aggregate form and is not used to identify any individual user.

7.3 Functional Cookies

These cookies remember your preferences for game settings, display settings, and personalised experience.

You can manage cookies through your browser settings. However, disabling certain cookies may limit specific features of the service.

8 Privacy of Minors

ck44's services are strictly for persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is a mandatory step at registration. If we become aware that information about a minor is in our possession, the account will be closed immediately and the relevant information will be deleted.

If a parent or guardian believes their minor child has registered on ck44, please contact our support team without delay.

9 User Rights

As a user of ck44, you have the following rights:

9.1 Right of Access

You may request to know what information we hold about you. We will respond within a reasonable time of receiving your request.

9.2 Right to Rectification

If your account contains incorrect or outdated information, you may request that it be corrected. Many details can be updated directly from your account profile.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained due to legal obligations, financial transaction records, and fraud prevention requirements.

9.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. In such cases, the means or purpose of contacting you will be adjusted accordingly.

9.5 Right to Data Portability

You may request a copy of the information we hold about you in a structured, commonly used format. Fulfilling this request generally takes a few business days.

To exercise any of these rights, contact our support team. For general questions, you may find answers in our frequently asked questions.

10 Data Retention Period

ck44 retains your information for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Financial transaction records are retained for a minimum of five years after an account is closed.
• Identity Verification Documents: Retained for the period required by law.
• Analytical Data: Stored in pseudonymised form and generally deleted after two years.
• Support Contact Records: Kept for up to three years to improve customer service quality.

11 Changes to This Policy

ck44 may update this privacy policy from time to time. For significant changes to the service or changes that affect user rights, we will notify you via your registered email or through a platform notification.

Continued use of the service after any changes will be taken as your acceptance of the updated policy. The date of the change will always be shown at the top of the page under "Last Updated".

To learn about the full terms of our service and your rights and restrictions as a user, read detailed information about ck44.

12 Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact our data protection team: